Please enjoy it, share it, stuff it in a few stockings if you’d like, and we hope it can become an extremely useful reference to all of you in a very happy New Year! Here’s to 2020, a new decade, and 20 Culture and Leadership Maxims.
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As I reflect on my 40-plus year career, I recognize the difference between the few WOW performers and frankly, the many average transactors. So, if you want to be more of a WOW employee, here are some steps you can take.
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Happy Friday! Here are my Dec. 13 Hot Topics and how they relate to advancing culture or leadership. Although it’s Friday the 13th, fear not, because we’re talking about how we can learn from chimps and bonobos, as well as how it’s better for business for leaders to already be on board the gender equality train.
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My strong belief is that we need to be both “people first AND customer obsessed.” Note the emphasis on the order, along with the conjunction in the phrase. We cannot give customers excellent value and experience at the expense of people. Being people first is not a matter of focusing on employees at the expense of customers either. It must be an “AND.”
Read MoreHappy Friday! Here are my Dec. 6 Hot Topics and how they relate to advancing culture or leadership. This week we’re talking about finding light in the dark of the holiday season (is there too much cheer? And what does that mean?) as well as becoming emotional scientists.
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You and I are culture champions, and sometimes we need real world stories to propel us along. Please read a summary of Samer’s culture cornerstones. Enjoy, and I hope you become challenged and inspired too.
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